Enterprise workflow platform with its own certification program.
How well ServiceNow supports the role
- Protect73
- Change56
- Observe63
- Govern56
- Documentation54
- Data63
- Integrate68
- Support48
- Agents72
- Security64
The synopsis
AI-generated draft- ProtectOptimizing73
ServiceNow supports backup and restore well enough to measure and tune it; much of it is self-service.
- ChangeScaling56
Solid native support for code management, staging and rollback; the practice is repeatable on ServiceNow.
- ObserveScaling63
Solid native support for schema monitoring and change visibility; the practice is repeatable on ServiceNow.
- GovernScaling56
Solid native support for users, authentication and access control; the practice is repeatable on ServiceNow.
- DocumentationScaling54
Solid native support for documentation in the platform and across teams; the practice is repeatable on ServiceNow.
- DataScaling63
Solid native support for data cleansing, hygiene and integrity; the practice is repeatable on ServiceNow.
- IntegrateScaling68
Solid native support for integrations and how they are secured; the practice is repeatable on ServiceNow.
- SupportBuilding48
ServiceNow offers the basics of support from the platform and to end users, with gaps the practitioner has to cover.
- AgentsOptimizing72
ServiceNow supports using AI in the job, and managing it inside the platform well enough to measure and tune it; much of it is self-service.
- SecurityScaling64
Solid native support for access, secrets, audit and compliance; the practice is repeatable on ServiceNow.
An estimate until the survey closes; then the number from everyone who answered for ServiceNow, labeled survey-generated, published with its report.
Three bodies, seats open.
The people who run ServiceNow’s corner of the Alliance. A steering committee of three decides; the certification working group writes the exam; the ops working group keeps the community.
- Platform Steering Committee3 per platform
Everything specific to one platform. Reports to the Board.
Seats open - Platform Certification Working GroupPer platform
The deep experts. Drafts platform-specific questions and scoring for the Committee to approve.
Seats open - Platform Ops Working GroupUncapped
Content and moderation within the platform’s community.
Seats open
Supported by its practitioners. ServiceNow has not joined as a participating platform member.
Join for ServiceNow.
Every name on the join form counts toward ServiceNow’s twenty, and toward a seat on its steering committee.
- Sep 2026 · nowFounding members join
Gathering initial interest: your name on the join form, and the first survey open, for every platform.
- Q1 2027Survey’s open
The industry report, the rubric published with it, and the first benchmark.
- Summer 2027The Alliance forms
Three platforms at twenty, steering committees seated, the benefit corporation filed.
- AfterCertification opens
The exam follows the nine domains the survey measures.